20 Top Traits of Successful Property Managers

20 Top Traits of Successful Property Managers 

Over the past 23 years we have been able to observe many property managers. Some come and go, some are great, and some are… well, we won’t say here. The very top property managers, whether they work in multi-family or manage single family homes, all seem to exhibit some common traits. Ask yourself if you possess these traits, and if not, why. Many of these traits develop over time, some faster than others. In property management and life in general, there are basically two ways to learn. You can learn from your own mistakes, or learn from the mistakes of others. The latter way is preferable, a lot less painful and often way cheaper. How do you learn? Education and associations. 

Soak up as much education as possible, and join your local apartment association or property management association. You best sources are to go straight to the National Association of Residential Property Managers (NARPM) www.narpm.org if you primarily manage single family homes, duplexes, tris and quads, or the Florida Apartment Association at www.faahq.org if you are in multi-family management. Once you get into these websites, you will find the contact information for the association that fits your needs. Until that time, here are some of the top traits we observe.

1. Top Property Managers continually get education.

2. Top Property Managers are cautious and paranoid.

3. Top Property Managers expect the best but are prepared for the worst.

4. Top Property Managers know when to deny an applicant and can spot the warning signs.

5. Top Property Managers can quickly and easily communicate with owners and residents.

6. Top Property Managers don’t rely on their memory.

7. Top Property Managers use checklists for all tasks from application to move-out.

8. Top Property Managers inspect regularly and proactively spot problems.

9. Top Property Managers embrace technology.

10. Top Property Managers abide by the “Golden Rule”.

11. Top Property Managers emotionally remove themselves from all situations and treat everything as a business.

12. Top Property Managers have complete control over the resident.

13. Top Property Managers have complete control over the property owner.

14. Top Property Managers refuse to manage below par properties.

15. Top Property Managers know when to “fold” and settle a matter to avoid litigation.

16. Top Property Managers get involved with their local property management council or committee.

17. Top Property Managers don’t just learn new ideas, they implement them.

18. Top Property Managers have a form or notice for almost everything.

19. Top Property Managers know that systems, policies, procedures and checklists are the key to success.

20. Top Property Managers call on more experienced property managers and their attorney when they are unsure of an action and always take advantage of free legal advice.

by Harry Heist, Attorney at Law

HomeQwest Realty Group, LLC

4020 Del Prado Blvd Unit B3 Cape Coral, FL 33904   |   homeqwestrealty@gmail.com   |   O. 239.770.5429    www.homeqwest.com 

Cape Coral Florida Property Management

HomeQwest Realty Group, LLC – SW Florida Homes and Houses for sale. Cape Coral Fl Homes and houses for rent or lease, SW Florida Land for sale, acreage and general Property Management and Real Estate Information

HomeQwest New Construction...Coming Soon

The Mind - Alan Watts

What your email address says about you and your business.

What your email address says about you and your business. 

For some, email is a means to an end. For others it’s their life line for taking care of business. So when you sign up for an email address, what does it say about you? Most people don’t seem to read into this but here's the harsh truth: Whether you know it or not, some people judge you the moment they see what comes after the "@" in your messages.

At the risk of flirting with internet snobbery, here is a look at the place where ISPs and personalities meet.

@gmail: If you’re using a gmail account this states that you are up-to-date with technology and have decided to stick with the big boys. When technology changes you know that Google will be right there with you, if not at the forefront. It’s free and with Google chat, maps, calendar, drive, translator, voice and a great low rate for extra cloud space, you’ve got all the tools you’ll need in one spot. Some people don’t like the threaded email feature but once you figure out how it works you’ll realize it makes sense to have a single conversation tied together. Especially when you search through your archives to find that one conversation you need again. You're most likely a Millennial (ages 18-34)/ Very cool Generation Xer (35-49)

@yahoo: If you’re using a gmail account this states you are somehow tied into an exterior Yahoo product that will only work if you have a yahoo email account. Somewhat dated but some people like the underdog role. Their interface is cluttered with pop up and side ads and it’s very confusing to use it for business purposes. Yahoo has a great web hosting package and software to boot but it requires a yahoo email account to access them. Most people have Yahoo accounts, which they only use as an address to provide on sites they expect to flood them with spam. You're most likely a Generation Xer (35-49)

@mac/@icloud: Die hard, die hard, and one more time for my friends in the back row, die hard.  You're a Mac'er for life. Everything is right with the world when you're using an Apple product. You are not part of the stuffy corporate structure. You kick back with your Vans and your Mavi’s and glide through your work with ease and efficiency. All your gadgets are synced. If you download a song (legally) on your cell, it's waiting for you on your laptop/desktop. Same goes for any documents you work with. Computer viruses you say? What's a virus? Virtually nonexistent in your luxurious world. Oh look, there goes another unicorn. Aren't they so pretty? You are an artist, a musician, a producer, a designer or an editor. Stay thirsty my friends.  You're most likely a Millennial (ages 18-34)/ Very cool Generation Xer (35-49)

@hotmail:  It was founded in 1996 as Hotmail and was acquired by Microsoft in 1997 for an estimated $400 million and launched as MSN Hotmail, later rebranded to Windows Live Hotmail. Now a days there’s nothing hot about Hotmail. The word itself is pretentious. You probably work too much or completely shut down when the word technology is uttered, or you too are pretentious.  Hotmail is the 'Walking Dead' of email addresses. It belongs in the email address graveyard with the likes of: Excite.com, Lycos.com, usa.net, Netscape.net, Juno.com and Netzero.com. Demons be gone!  You're most definitely a Baby Boomer (50+)/ Very fuddy duddy Generation Xer (35-49)

@outlook/@live: Ah Microsoft. You are the horse before the car was introduced. You took us out of the dark ages long ago and only lead in two categories today - WORD and EXCEL. Your browser is a nightmare, your operating system, no matter which one you pick, is like roller-skating with one wheel missing. If you’re using an outlook/live email address, you were probably the king of your office back in the day. Remember those days when MS-DOS and floppy disks were all the rage? My how we laughed. Once again, if you’re using this format you’re most likely tied into an external product that will only work if you use their dreaded email service. Bummer.  You're most definitely a Baby Boomer (50+)/ Very fuddy duddy Generation Xer (35-49))

@comcast/@verizon: Okay. You are getting very sleepy, only when I snap my finger will you awake. For those of you that don't know, you need to know. Using an email address from any cable or cell phone provider is not a good idea at all. Not because there are no real beneficial extensions offered but because if you ever decide to change providers, guess what? You lose all your emails and contacts. Whoosh, just like that - gonzo! Don't do it. You're most definitely a Baby Boomer (50+)

@aol: Nostalgic: adjective - experiencing or exhibiting nostalgia, a sentimental or wistful yearning for the happiness felt in a former place, time, or situation. You've probably had the same e-mail address since 1999. You also might be in your sixties. If you send an e-mail from an aol account, the recipient is likely to expect it to be spam, a forward of some thoroughly debunked conspiracy theory or pictures of kittens. I get the sense that people with aol addresses have just been too lazy to upgrade or are just stuck in a time warp. I always do a double take when I see them because I can’t believe it’s still in use. It's like seeing someone walking around wearing a Member’s Only jacket. Get off my lawn you darn whipper snappers!  You're most definitely a Baby Boomer (50+)

@owndomain:  Finally the last of the bunch. You’ve decided to take no allegiance to any established Fortune 500 company's free email services. You have a good chance of being skilled and capable around technology.  You’re telling the word that this is my email address, I own it and no one else outside of my company can use it. You mean business damn it. But behind the scenes we all know that you’re tied into your web hosting service who offers domain names and email addresses and are paying extra money for it. Sorry, it doesn’t mean you’re a force to be reckoned with. It just means you have extra scratch to play with. Don’t get me wrong, having your business name be the leader is a plus because the personal names before it will always change. Kudo’s for having extra scratch. You're most likely a Generation Xer (35-49)

One more final note: If someone tells you’re their email address is www.clueless@blank.com please, don’t let this person touch a computer ever again. 

HomeQwest Realty Group, LLC

4020 Del Prado Blvd Unit B3 Cape Coral, FL 33904   |   homeqwestrealty@gmail.com   |   O. 239.770.5429    www.homeqwest.com 

Cape Coral Florida Property Management

HomeQwest Realty Group, LLC – SW Florida Homes and Houses for sale. Cape Coral Fl Homes and houses for rent or lease, SW Florida Land for sale, acreage and general Property Management and Real Estate Information 

1439 SE 22ND TER CAPE CORAL FL
$1,350    

SE Cape Home w/ Large Fenced in Yard For Rent

LAWN CARE INCLUDED ~ Rent this perfectly located, move in ready SE Cape 

Coral home.  3 Bedroom, 2 Bath, 2 Car Garage. 1578 square feet under air. Large 

Fenced in yard. Tile throughout. Next to Veteran’s Pkwy and Del Prado Blvd, 

within walking distance to shopping, entertainment, and fitness centers is 

overloaded with quality features. Pets allowed on a case by case basis. 

Driving Directions

Del Prado Blvd N Left 22nd Terr Right 15th Pl Left 22 St 

Left 15th Ave right 22nd Ter

This home is being leased  by HomeQwest Realty Group, LLC

Please contact: TAMARA JASCULCA

Licensed Real Estate Agent

tjasculca.homeqwest@gmail.com

239-600-1725

Lease Application Terms 

It is our Company policy to collect a credit/background/application fee of 

$65.00 per adult over age 18. Upon approval of your rental application, an 

amount equal to the monthly rent payment is required to secure the lease, no 

rental unit shall be reserved until this payment is received.

At lease signing, the first and last month rent payment is collected with the 

initial payment becoming your security deposit. Any money collected in 

advance will be held in a non- interest bearing Trust bank account. All or part 

of the security deposit will be returned to you at lease end but is subject to 

possible claim by the owner if damages are detected upon move-out inspection.

Payments 

All payments may be paid through our website, in person or by mail by charge 

card (fees apply), cash or money order. We do not accept personal or business 

checks during this process.

Listing description is subject to change without advance notice. We 

do not take responsibility for content in this ad found on other home 

rental websites.

Gorgeous SW Cape Coral Pool Home For Rent 

(CAPE CORAL FL)

$1850 / 3br - 1817ft 

POOL & LAWN CARE INCLUDED

Location, Location, Location - Gorgeous SW Cape Coral Pool home located in the popular Beach Parkway area. 3 Bedroom, 2 Bathroom, 2 Car Garage with a Den. Very popular floor plan with nice open feeling. Double door entry, large living/family room, den/office behind French doors, breakfast bar with open kitchen, dining area, pantry closet, pool bath doubles as the guest bath. The master suite features a large walk in closet, sliders to the lanai, double sinks, walk in tiled shower and large linen closet. Fresh paint, new carpets and pool and lawn care included. The pool and lanai area provides ample outdoor space for relaxing and entertaining.

Driving Directions: Chiquita Pkwy to WEST on Beach Pkwy, north on SW 17th PL, property will be on the left side of the street.

This home is being leased and professionally managed by HomeQwest Realty Group, LLC.

Listing description is subject to change without advance notice. We do not take responsibility for content in this ad found on other home rental websites

Contact
Joseph A. DeLuca
Licensed Real Estate Broker
jdeluca.homeqwest@gmail.com
239-834-8654

Terms

It is our Company policy to collect a credit/background/application fee of $65.00 per adult over age 18. Upon approval of your rental application, an amount equal to the monthly rent payment is required to secure the lease, no rental unit shall be reserved until this payment is received.

At lease signing, the first and last month rent payment is collected with the initial payment becoming your security deposit. Any money collected in advance will be held in a non- interest bearing Trust bank account. All or part of the security deposit will be returned to you at lease end but is subject to possible claim by the owner if damages are detected upon move-out inspection.

Payments:
All payments may be paid through our website, in person or by mail by charge card (fees apply), cash or money order. We do not accept personal or business checks during this process.

DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU

All too often we see claims made by managers and owners against residents for what is really ordinary wear and tear. Let’s get real people. Sure, residents do absolutely destroy units sometimes.   However, this does not justify getting extremely picky and almost vindictive when it comes to ordinary wear and tear. Ask yourself how you would react to the charge, or more importantly, how a judge would react when he or she grills you to death about why you charged the resident for the damage. A judge’s attitude towards the manager or owner in an eviction is typically far more favorable than a judge’s attitude in a small claims security deposit case, in which the resident spent the time and money to sue YOU. In small claims court, you will need to prove each and every charge. If the resident gets back one dime, you could be on the hook for thousands in attorney’s fees awarded to the resident. It is a massive gamble?

HomeQwest Realty Group, LLC

4020 DEL PRADO BLVD, B3, CAPE CORAL, FL 33904   |   homeqwestrealty@gmail.com   |   O. 239.770.5429     http://www.homeqwest.com 

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